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JPMorgan Retail Customer Service Account Specialist 
United States, Texas, Houston 
95872058

04.09.2024
Job Responsibilities:
  • Work in a call center environment that requires 100% phone-based interaction
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Take ownership of each customer interaction while treating them with respect and responding with empathy
  • Works both independently and in a team environment
  • Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
  • Minimum of 2 year of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required
Preferred qualifications, capabilities, and skills:
  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Collections, Sales, Retail or Customer Service industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.