Cisco CMS Lead Technical Consulting Engineer 

United States, Georgia, Atlanta 

813229771

You will act as a focal point for high impact, large account problem resolution.

Work on complex problems where analysis of situations requires in-depth evaluation of factors.

Participate in daytime and night/weekend on-call rotation.

Solve complex enterprise networks to quickly resolve downtime and outages.

Build Methods Of Procedure (MOP) and action plans for post-sales projects

Develop expertise in specific areas (i.e. technology, product). Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...).

Handle issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.

Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer.

Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.

Perform ad hoc analyses and tasks as assigned.

Provide mentorship and leadership to less experienced engineers.

May require some travel to customer locations in this role.