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• Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support to
coordinate activities.
• Builds strategic relationships to understand the needs and requirements of the customer's project.
• Manages the relationship with the customer and all stakeholders
• Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the project.
• Identifies resources needed and work with resource manager to build the right project team for the project.
• Coordinates internal resources and third parties/vendors for the flawless execution of projects.
• Ensures that all projects are delivered on-time, within scope and within budget.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques.
• Reports and escalates to management as needed.
• Manage escalations with all levels internally and externally to achieve success. Handling escalations can require in some instances a good understanding of the technical challenges and proposing solutions or get-well plans.
• Learn constantly about the Fortinet technology and products being deployed as part of the Fortinet SOAR solution.
• Provide technical guidance or recommendations to engineers or consultants in charge of the delivery.
• Performs risk management to minimize project risks.
• Creates and maintains comprehensive project documentation.
• Effectively applies Fortinet's methodology and enforces project standards.
• Minimizes Fortinet's exposure and risk on projects.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Accurately forecasts revenue and monitor project profitability.
• Assures project legal documents are completed and signed at start of the project.
• Facilitates team and client meetings effectively.
• Understands how to communicate difficult/sensitive information tactfully.
• Assist in the development of pre-defined Professional Services scope for FortiSASE and FortiSoar.
• Lead engagement with customized scopes, such as migration strategies for clients transitioning from legacy SaaS
solutions to modern SASE architectures.
• 5+ years of experience as a project/program manager, deploying and managing security solutions across global
enterprise, MSSP, carrier, and government sectors.
• Strong knowledge of common project delivery methodologies, including SecOps/DevOps, Agile, Waterfall, DevOps, and CI/CD.
• 5 years of experience in a technical delivery role on medium and large projects such as consultant, professional services
implementation engineer, technical lead or architect.
• Experience with SaaS solutions, including planning, deploying, and migrating from legacy systems (on-premises or cloud) to cloud-based security platforms.
• Solid technical background in security, cloud infrastructure, and internetworking, with experience in deploying cloud based security solutions.
• Familiarity with SASE principles and use cases, including SD-WAN, Zero Trust Network Access (ZTNA), endpoint security, and cloud access security brokers (CASB).
• Experience with SOC or NOC environments. A good understanding of SOC deployment or operation and/or typical SOC solutions or technologies (e.g. SOAR, SIEM, orchestration and automation, threat intelligence, incident response) would be a plus.
• Proven ability to handle technical escalations, working closely with both technical and business stakeholders.
• Experience with vendors’ Professional Services or system integrators.
• Exceptional organizational skills including attention to detail and multi-tasking skills.
• Outstanding negotiation, oral communication and presentation skills.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• React to project adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other
departments.
• Excellent conflict resolution skills.
• Strong commitment and self-driven individual.
• Bachelor's Degree in a technical discipline and/or equivalent extensive work-related experience.
• PMP and/or PRINCE II certification.
• Agile or any other standard methodology or philosophy used in DevOps or product engineering
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