SAP SAP Concur - Client Success Manager Night Shift 

Philippines, Makati 

811520491

Responsibilities:

• Account Management skills are CRITICAL to this role.
• Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity.
• Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps.
• Engage cross-functional resources both internally and with customer organizations to solve problems.
• Effectively manage time, workload and shifting priorities.
• Monitor quality of work and identify opportunities for continual improvement.
• Communicate effectively with customers both verbally and in writing.
• Seek out and embrace feedback, take on tough assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities.
• Understand and explain features and benefits of the product line as it relates to customer needs.
• Meet or exceed customer expectations by anticipating and resolving their issues.
• Assist in knowledge transfer of administrative tasks between customer administrators and internal teams.
• Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed.
• Document interactions and issues in our CRM system.
• Facilitate and prepare customers for quarterly and/or bi-annual business reviews.
• Identify and implement specific strategies to increase utilization and adoption for overall client portfolio.
• Be aware of, and comply with, all corporate policies.
• MUST be a team player, including Coaching/Mentoring – new hires or other team members.
• MUST be willing to work in the Night Shift.

Education, Experience & Training:

• BA/BS degree or equivalent experience.
• Minimum 2-3 years’ experience in client service capacity with high level of interaction with internal/external clients and partners.
• Software industry experience preferred.
• Ability to pass a background check.

Value Competencies:

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