GE HealthCare Field Support Specialist 

United States, California 

811283080

Roles and Responsibilities:

• Drive the overall execution of the GEHC field service operations into all applicable processes including service records, parts, PMs, FMIs, and service tools.
• Responsible for timely and accurate quoting for OnDemand services.
• Main point of contact for field engineer onboarding and offboarding, ensuring all details within parts, tools, SRs, etc retain continuity through transition
• Partner to the Area Service Leader, Manager of Service Operations, and Region operations Specialist to meet Daily Management goals.
• Work within all related systems: CRM, FX, web tools/reports, and legacy and Support Central systems to manage and complete all work.
• Handle all types of work submitted into the department whether Imaging, multi-vendor, or PCS as needed.
• Support proactive parts escalations and down customer system execution.
• Maintain install database accuracy by supporting field team and external customers via phone and email.
• Work closely with field service sales and service operations to resolve technical and process-related issues.
• Effectively manage and prioritize various projects with minimal supervision.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy
• Complete all planned Quality & Compliance training within the defined deadlines

Educational Requirements

• Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience.
• High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access).
• Minimum two years' experience working with Microsoft Excel.
• Ability to communicate using local language.
• Strong focus on customer care and satisfaction.
• Demonstrated ability to work under pressure and to meet deadlines and commitments.