PNC Field Support Specialist - Tempus 

United States, Indiana, Auburn 

587060520

As a Field Support Specialist, you will be responsible providing technical support to Tempus employees. This role will be a help desk environment, where you will be responsible for taking calls and assisting with technical issues. Additionally, you will be responsible for on-site hardware procurement, as well as setting up workstations, troubleshooting, etc.This position will require on call availability, typically one week out of every two months.
Job Description

• Provides guidance and on-site support for installed products or applications, for a large site or multiple sites.
• Provides technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation and usage.
• Analyzes the customer's technical environment and explains complex issues to customers in order to maintain customer satisfaction.
• Observes and reports on activities used to support customers; provides ideas, input, and innovation throughout the development process.
• Provides technical support to sales and marketing, and training to customer staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Account Management, Analytical Thinking, Business Requirements Documentation (BRD), Call Center, Client Relationship Management, Computer Literacy, Computer Networking, Computer RepairsRoles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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