Nokia Global Care Partner 

Argentina 

810652776

In this role, you will manage employee inquiries and guide them on HR processes and benefits across multiple markets across the globe. You will also assist in updating benefits information to ensure employees have access to the most current resources. Your contributions will directly impact our employees, ensuring they have what they need to succeed. You'll collaborate with a diverse group of professionals, driving innovative solutions and meaningful change within our organization. While you may work with established HR technologies, your focus will be on enhancing processes and improving the overall employee experience.

As part of the team, you will:

• Handle inquiries about People processes, tools, policies, and benefits.
• Provide support on restructuring, redeployment, and audits.
• Assist with country, regional, or global projects and initiatives.
• Consult with managers on complex people topics.
• Create a communication plan to support CARE needs in the Americas region.
• Promote standardization & digitalization of the Global processes across the globe.

You have:

• Bachelor’s degree in psychology, Business Administration, International Relations, or a related field.
• Fluent in English and Spanish; proficiency in Portuguese is a plus.
• Experience in shared service organizations or human resources.
• Experience managing document libraries and employee portals across different countries.
• Experience driving customer experience improvement projects within a People/HR organization.
• Knowledge of HR systems such as Oracle HCM, SAP, and SuccessFactors HRIS.
• Familiarity with customer support tools like ticketing systems and call line systems.
• Experience in SharePoint management and documentation handling.
• Results-oriented with a focus on customer service and experience improvement.
• Ability to work effectively in virtual and diverse teams.
• Strong sense of accountability and result orientation.
• The ability to work under pressure and meet tight deadlines.

It would be nice if you also had:

• Proficiency in Portuguese to enhance communication with stakeholders in the region is a plus.
  

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark