Microsoft Senior Learning Manager 

Costa Rica, San José 

81012836

Required Qualifications:

• 3+ years of experience in a customer support organization
• Experience designing and executing technical readiness programs
• Deep knowledge of, and passion for Microsoft Azure products, and understanding of product release cycles
• Experience building new partnerships across levels and teams at Microsoft to enable a more connected approach across the company.
• The ability to influence for impact is extremely important and we are looking for a proactive driver with a collaborative, outcome-driven reputation
• Ability to communicate in English in a professional setting.

Preferred Qualifications:

• Experience leading teams and driving multiple complex initiatives spanning different business and disciplines with a laser sharp customer-focus, delivering impact at scale
• Demonstrate poise and composure interacting with senior field and corporate leaders, combined with excellent written and verbal communication skills that are persuasive will be key to success
• A business and/or technical degree is strongly preferred
• Certified Instructional Design Practitioner
• Creative problem solver with the ability to align various stakeholders on common goal for customers and business impact.
• High energy individual with startup mentality to provide recommendations and orchestrate and execute plans and programs.
• Strong, confident executive communication (written and oral).

Specifically, you will:

• Lead and coordinate execution of programs with skilling; partnering with Readiness Leads to deliver seamless end-to-end experiences (both technical and non-technical) in a rapid-release environment.
• Designs, develops, implements and maintains instructional materials and content for training programs using effective instructional design methodologies and technologies
• Familiarity with e-learning platforms and practices to design engaging eLearning material in adaptive learning methods
• Partner with internal stakeholders and liaise with subject matter experts regarding development needs
• Evaluate, create, organize and execute learning strategies/programs based on asks and prioritized against impact potential – host go/no-go meetings to ensure all voices are heard
• Support learning program initiatives and projects by using your expertise in designing, developing, planning, implementing, and assessing learning content
• Creates design documents outlining course objectives, content, assessment, and evaluation criteria
• Develops assessments and metrics to gauge employee performance and program outcomes; transforms data into meaningful and engaging executive style summaries/presentations
• Organizes and assists in developing learning manuals, pre-work and course evaluation procedures (inclusive of multimedia visual aids and other educational materials)