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Microsoft Senior Learning Manager 
Costa Rica, San José 
81012836

13.08.2024


Required Qualifications:

  • 3+ years of experience in a customer support organization
  • Experience designing and executing technical readiness programs
  • Deep knowledge of, and passion for Microsoft Azure products, and understanding of product release cycles
  • Experience building new partnerships across levels and teams at Microsoft to enable a more connected approach across the company.
  • The ability to influence for impact is extremely important and we are looking for a proactive driver with a collaborative, outcome-driven reputation
  • Ability to communicate in English in a professional setting.

Preferred Qualifications:

  • Experience leading teams and driving multiple complex initiatives spanning different business and disciplines with a laser sharp customer-focus, delivering impact at scale
  • Demonstrate poise and composure interacting with senior field and corporate leaders, combined with excellent written and verbal communication skills that are persuasive will be key to success
  • A business and/or technical degree is strongly preferred
  • Certified Instructional Design Practitioner
  • Creative problem solver with the ability to align various stakeholders on common goal for customers and business impact.
  • High energy individual with startup mentality to provide recommendations and orchestrate and execute plans and programs.
  • Strong, confident executive communication (written and oral).
Responsibilities

Specifically, you will:

  • Lead and coordinate execution of programs with skilling; partnering with Readiness Leads to deliver seamless end-to-end experiences (both technical and non-technical) in a rapid-release environment.
  • Designs, develops, implements and maintains instructional materials and content for training programs using effective instructional design methodologies and technologies
  • Familiarity with e-learning platforms and practices to design engaging eLearning material in adaptive learning methods
  • Partner with internal stakeholders and liaise with subject matter experts regarding development needs
  • Evaluate, create, organize and execute learning strategies/programs based on asks and prioritized against impact potential – host go/no-go meetings to ensure all voices are heard
  • Support learning program initiatives and projects by using your expertise in designing, developing, planning, implementing, and assessing learning content
  • Creates design documents outlining course objectives, content, assessment, and evaluation criteria
  • Develops assessments and metrics to gauge employee performance and program outcomes; transforms data into meaningful and engaging executive style summaries/presentations
  • Organizes and assists in developing learning manuals, pre-work and course evaluation procedures (inclusive of multimedia visual aids and other educational materials)