3+ years of experience in a customer support organization
Experience designing and executing technical readiness programs
Deep knowledge of, and passion for Microsoft Azure products, and understanding of product release cycles
Experience building new partnerships across levels and teams at Microsoft to enable a more connected approach across the company.
The ability to influence for impact is extremely important and we are looking for a proactive driver with a collaborative, outcome-driven reputation
Ability to communicate in English in a professional setting.
Preferred Qualifications:
Experience leading teams and driving multiple complex initiatives spanning different business and disciplines with a laser sharp customer-focus, delivering impact at scale
Demonstrate poise and composure interacting with senior field and corporate leaders, combined with excellent written and verbal communication skills that are persuasive will be key to success
A business and/or technical degree is strongly preferred
Certified Instructional Design Practitioner
Creative problem solver with the ability to align various stakeholders on common goal for customers and business impact.
High energy individual with startup mentality to provide recommendations and orchestrate and execute plans and programs.
Strong, confident executive communication (written and oral).
Responsibilities
Specifically, you will:
Lead and coordinate execution of programs with skilling; partnering with Readiness Leads to deliver seamless end-to-end experiences (both technical and non-technical) in a rapid-release environment.
Designs, develops, implements and maintains instructional materials and content for training programs using effective instructional design methodologies and technologies
Familiarity with e-learning platforms and practices to design engaging eLearning material in adaptive learning methods
Partner with internal stakeholders and liaise with subject matter experts regarding development needs
Evaluate, create, organize and execute learning strategies/programs based on asks and prioritized against impact potential – host go/no-go meetings to ensure all voices are heard
Support learning program initiatives and projects by using your expertise in designing, developing, planning, implementing, and assessing learning content
Develops assessments and metrics to gauge employee performance and program outcomes; transforms data into meaningful and engaging executive style summaries/presentations
Organizes and assists in developing learning manuals, pre-work and course evaluation procedures (inclusive of multimedia visual aids and other educational materials)