Account Delivery Management - You will drive and maintain obligations to customers and contribute to consumption activities, holding accountability for consumption project delivery forecasts. Leading or participating in steering committee meetings.
Relationship Development – You will drive high customer satisfaction, managing expectations, addressing customer feedback, and resolving escalations.
Presales & Contracting – You may contribute to presales on medium complexity projects to provide input into delivery approach, deal construct and assist in the development of initial estimates and contracts. You will facilitate contracting for customers and partner resources.
Planning – You will develop project management plans to drive predictable delivery for medium complexity projects or support senior colleagues in complex programs, leverage existing intellectual property and the customer account strategy. You will positively establish clear expectations and accountabilities with all project team members and proactively engage a broad set of internal and external stakeholders.
Monitoring & Controlling – You will be fully accountable for project financial management, orchestrate a broad range of metrics to attain Key Performance Indicators, proactively manage risks and issues, including recovery efforts if required. Apply effective quality management and change control techniques across the delivery.
Initiation & Closure – You will drive initiation for medium complexity projects, align resources including partners and offshore teams, whilst balancing needs across projects in challenging situations. You will drive timely closure of projects supporting customer invoicing and customer delivery acceptance. Share knowledge with colleagues and peers to drive incremental improvement and new Intellectual Property based on lessons learned.