SAP Sr Product Specialist m/f/d - Excellence 

Germany, Berlin 

806811838

Product Excellence Team Leadership:

• Provide guidance to sub-teams to achieve 2025 Workplan KPIs, in collaboration with VP of Product Excellence.
• Align and communicate overall strategy effectively with the team.
• Monitor KPIs, adjust as needed for product excellence goals.
• Report to senior management on initiatives, metrics, and outcomes.
• Foster innovation culture, encouraging team members to explore new ideas and practices.
• Assign tasks and manage capacity of sub-teams, with VP of Product Excellence.
• Oversee working students' tasks, ensuring results and learning.

Product Adoption & Experience:

• Collaborate with Experience Management and Engineering teams to roll out Global Header with PX/LTR surveys
• Establish PX metrics collection & reporting together with Design team
• Conduct customer interviews based on NPS/PX scores with relevant teams, together with Customer Success, Research, and Design teams
• Represent SAP Signavio in SAP Adoption & Experience Steering Committee
• Align with stakeholders on ongoing adoption & experience metrics
• Work with SAP Experience Management team on Adoption & Experience Standardization priorities

Upskilling and Development:

• Lead quarterly upskilling initiatives for Product Management (e.g., growth days, workshops).
• Facilitate monthly knowledge-sharing workshops for the Product Management community.
• Provide comprehensive training and support to team members on product excellence practices.

Process Optimization and Best Practices:

• Develop, implement, and maintain best practices for product development and management.
• Identify and optimize P&E processes to improve efficiency.
• Collaborate with cross-functional teams to integrate best practices into all stages of the innovation funnel.
• Foster a culture of continuous improvement by regularly reviewing and updating best practices.
• Manage quarterly best practice enablement cadence.
• Oversee the roll-out of key P&E processes and programs (Beta, Feedback Management, etc.).
• Lead the Design Partner Program for SAP Signavio, fostering strong relationships with stakeholders.

What you will bring:

• 4+ years of GTM, stakeholder coordination, and process management experience
• Master's degree in a business-related field
• Prior Product Management experience with an interest in analytical & management tools
• Excellent English communication, analytical, and problem-solving skills
• Stakeholder coordination, presentation, and leadership experience (essential)
• Ability to manage large initiatives under tight deadlines
• Familiarity with SAP Standard platforms, data, processes & practices

A plus:

• Proven ability to manage multiple programs and lead teams functionally
• Understanding of customer feedback integration
• Knowledge of relevant tools (Productboard, Pendo, SAP Analytics Cloud, etc.)
• Strategic thinking and adaptability to change