JPMorgan Retail Program Manager - NY Headquarters 

United States, New York, New York 

805402297

Job Responsibilities

• Develop and manage retail standards and vendor relationships for a 60-floor office tower.
• Lead the strategy and innovation for coffee bars and office markets, including Starbucks Licensed Stores.
• Collaborate on concept development, menu creation, and technology integration to create brand relevance.
• Analyze market trends, consumer insights, and business metrics to refine program strategies and ensure program effectiveness.
• Manage financial performance, including budgeting, cost controls, and vendor performance against contractual requirements.
• Ensure compliance with risk, sanitation guidelines, and regional policies, overseeing risk and compliance activities.
• Act as the primary liaison between vendors and internal stakeholders, resolving issues swiftly within tight deadlines.
• Execute training programs on brand, customer service excellence, and new services/programs.
• Partner with finance on reporting, competitive analysis, market reviews, and benchmarking exercises.
• Drive innovation in pantry, coffee, and technology to incorporate the latest trends, including digital tools and contactless payment systems.

Required qualifications , capabilities and skills

• 10+ years of relevant food service experience in a restaurant or business environment.
• Strong client focus and excellent communication skills (oral and written).
• Business management and analytical skills, including business case writing.
• Experience in vendor team management and multi-unit operations.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Microsoft Word).
• Long-term program strategy development and project management expertise.
• Interpersonal and relationship-building skills.
• Organized, detail-oriented, and able to multi-task.
• Budget management, accountability, and crisis management/problem-solving skills

Preferred qualifications , capabilities and skills

• Experience in a financial institution environment.
• Experience collaborating with corporate partners such as Human Resources, Communications, and Facilities.
• Experience in overseeing retail and merchandise programs.
• Knowledge of competitive landscape and industry trends.
• Experience in managing vendor performance against KPIs and conducting quarterly business reviews.
• Ability to develop and implement risk and compliance activities.
• Experience in executing training programs and managing service model product lines.
• Ability to analyze metrics and provide business case reviews to key stakeholders.
• Experience in technology integration, including mobile ordering and self-service kiosks.
• Ability to manage budgets within a complex financial structure and support partnership discussions.
• Bachelor’s degree preferred