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JPMorgan Retail Program Manager - NY Headquarters 
United States, New York, New York 
805402297

Today

Job Responsibilities

  • Develop and manage retail standards and vendor relationships for a 60-floor office tower.
  • Lead the strategy and innovation for coffee bars and office markets, including Starbucks Licensed Stores.
  • Collaborate on concept development, menu creation, and technology integration to create brand relevance.
  • Analyze market trends, consumer insights, and business metrics to refine program strategies and ensure program effectiveness.
  • Manage financial performance, including budgeting, cost controls, and vendor performance against contractual requirements.
  • Ensure compliance with risk, sanitation guidelines, and regional policies, overseeing risk and compliance activities.
  • Act as the primary liaison between vendors and internal stakeholders, resolving issues swiftly within tight deadlines.
  • Execute training programs on brand, customer service excellence, and new services/programs.
  • Partner with finance on reporting, competitive analysis, market reviews, and benchmarking exercises.
  • Drive innovation in pantry, coffee, and technology to incorporate the latest trends, including digital tools and contactless payment systems.

Required qualifications , capabilities and skills

  • 10+ years of relevant food service experience in a restaurant or business environment.
  • Strong client focus and excellent communication skills (oral and written).
  • Business management and analytical skills, including business case writing.
  • Experience in vendor team management and multi-unit operations.
  • Proficiency in Microsoft Office Suite (PowerPoint, Excel, Microsoft Word).
  • Long-term program strategy development and project management expertise.
  • Interpersonal and relationship-building skills.
  • Organized, detail-oriented, and able to multi-task.
  • Budget management, accountability, and crisis management/problem-solving skills

Preferred qualifications , capabilities and skills

  • Experience in a financial institution environment.
  • Experience collaborating with corporate partners such as Human Resources, Communications, and Facilities.
  • Experience in overseeing retail and merchandise programs.
  • Knowledge of competitive landscape and industry trends.
  • Experience in managing vendor performance against KPIs and conducting quarterly business reviews.
  • Ability to develop and implement risk and compliance activities.
  • Experience in executing training programs and managing service model product lines.
  • Ability to analyze metrics and provide business case reviews to key stakeholders.
  • Experience in technology integration, including mobile ordering and self-service kiosks.
  • Ability to manage budgets within a complex financial structure and support partnership discussions.
  • Bachelor’s degree preferred