JPMorgan Dining Program Manager -NY Headquarters 

United States, New York, New York 

59462797

Job Responsibilities:

• Develop and implement strategies for a multi-concept food hall, including chef-driven and branded concepts.
• Oversee vendor operations and maintain branding standards.
• Implement KPIs to track vendor performance and ensure healthy dining standards.
• Drive digital dining innovation and conduct market reviews.
• Gather consumer insights and provide tailored menu guidance.
• Develop and manage budgets, partnering with finance for analysis.
• Ensure compliance with risk and sanitation guidelines.
• Collaborate with vendor partners, amenity services leaders, and corporate teams.
• Serve as the relationship manager for all dining vendors and collaborate on new engagements.
• Communicate with senior management and staff on strategic initiatives.

Required qualifications, capabilities and skills:

• 10+ years of relevant food service experience.
• Strong client focus and excellent communication skills.
• Business management and analytical skills.
• Experience in vendor team management and multi-unit operations.
• Proficiency in Microsoft Office Suite.
• Proven leadership skills with the ability to integrate various functional disciplines.
• Direct experience in food and beverage organizations.
• Excellent organizational and communication skills.
• Ability to manage budgets within a complex financial structure.

Preferred qualifications, capabilities and skills:

• Experience in a financial institution environment.
• Long-term program strategy development.
• Project management expertise.
• Technology integration experience (e.g., digital tools, mobile ordering)..
• Experience with self-service kiosks and contactless payment systems.
• Ability to drive transformation in food and beverage settings.
• Bachelor’s degree