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KEY RESPONSIBILITIES
Accountable for establishing and overseeing execution of the operational risk management program for the Network, Merchant, and Acquirer businesses
Direct and oversee key enterprise operational risk management program elements with respect to the Network and Merchant businesses, including risk assessments, establishment and implementation of policies and standards, delivery of risk management training and awareness, issue management, metrics and reporting, etc
Oversee, credibly challenge, and assess the business group environment with respect to managing and mitigating operational risk and establish processes to ensure effective and timely implementation of regulatory change requirements
Provide reporting on the Network and Merchant business group to the Chief Operational Risk Officer, Board level committees and appropriate executive management.
Support effective coordination of operational risk-related regulatory examinations in Network and Merchant businesses and build and maintain effective relationships with all associated regulators
Foster an environment that ensures strong communication and cooperation across the three lines of defense and other corporate stakeholders to facilitate transparency, balance, and credible challenge
Pivotal Experience & Expertise:
Payments Risk Experience: Possesses an understanding of existing and emerging global payment networks, regulations and risk, and responsibilities relative to third party payment processors.
Team Leadership: Experience building, motivating and developing high-performing teams, with a track record of attracting and leading top talent.
Regulatory Experience: Experience managing regulatory requirements in a complex finance organization and maintaining relationships with relevant regulatory bodies.
Innovation Leadership
Leadership Capabilities:
Proven success leading a team through change to elevate the culture of a function/business and drive sustained excellence
Ability to motivate, inspire, lead, and elevate a large, geographically dispersed organization, with or without direct authority
Highly collaborative, energetic, results-oriented, and entrepreneurial in nature
Approaches risk management with a forward lean and an orientation towards data-driven analysis and innovation
Basic Qualifications
Bachelor's Degree or military experience
At least 9 years of experience in third party risk or risk governance oversight
At least 8 years of people management experience
At least 6 years of experience in project or program management
At least 2 years of compliance or legal oversight experience with a payments network or merchant services
Preferred Qualifications
Master’s Degree or Juris Doctor
Experience working for a company that operates a payment network
Risk management certification (Certified Third-Party Risk Professional (CTPRP))
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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