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Apple Service Warehouse Lead - AppleCare Logistics United Arab Emirates, Dubai, Dubai 804602470
27.07.2024
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Description
As an AppleCare Service Warehouse Lead you will work to ensure all new and existing employees are trained/cross trained and have the knowledge, ability and tools needed to perform their role. You'll work directly with the Service Warehouse Supervisor to ensure team members understand and are adhering to the required procedures and processes while providing objective performance data as it relates to safety, training, quality audits and productivity. Responsibilities will include, but, not be limited to: Identify and recommend products and process changes to improve efficiency and reduce costs. Monitor daily performance metrics and drive productivity standards and production objectives are achieved. Escalate functional and process failures to the appropriate support groups and supervisor. Provide daily metrics to track yield, quality, and productivity while using data to facilitate continuous improvement on the line. Perform additional duties and responsibilities such as task delegation and systematically follow up on progress reporting. Implement continuous improvement activities including Lean operation and 5S. May provide functional supervision in the absence of the supervisors. Collaboration with other Apple groups including Finance, Planning, and AppleCare and Engineering when appropriate.Flexible to work swing shift from 3:00 p.m. to 12:00 a.m Pacific Standard time Monday through Friday. Ability to move to other shifts based on business need is required. Successful completion of a pre-employment assessment, background check and drug screen.
Minimum Qualifications
- 3-5 yrs experience in depot repair operation, manufacturing or reverse logistics operation
- Experience leading a team of 20-25 people
- Knowledge of warehouse operations and inventory control
- BA/BS degree or 5+ years of applicable work experience in reverse logistics, test/repair environment required. A+ certification preferred
Preferred Qualifications
- Thrives on a team where expertise is shared and feedback is welcomed
- Able to effectively tailor written and verbal communication and style to differing audiences
- Familiarity with SAP, FileMaker Pro, Mac OS, iOS, Excel
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $25.20 and $36.00/hr, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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