Bank Of America Data Loss Prevention Operations Response Manager United States, North Carolina, Charlotte 803437434
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Job Description:
Job Description:
The DLP Operations Response Manager is responsible for optimizing and managing Data Loss Prevention (DLP) operations, ensuring that security events are effectively triaged, investigated, and responded to in alignment with enterprise security objectives and regulatory requirements. This leader will oversee a team of DLP response analysts, drive process efficiency and automation, and ensure that DLP controls are operating effectively across cloud, endpoint, and network environments.
This position requires a proactive, hands-on leader who can balance high-level operational oversight with direct engagement in event management, process optimization, and tool enhancements.
Must be based out of the Ballantyne office.
Key Responsibilities
- Oversee DLP operational effectiveness, ensuring that events are triaged, analyzed, and responded to in a timely and consistent manner.
- Manage and mentor a team of DLP response analysts, providing guidance on event investigation, remediation, and continuous process improvement.
- Drive efficiency and automation in DLP response workflows to improve alert fidelity, reduce false positives, and enhance detection accuracy.
- Act as a key liaison between regional DLP operations leads, driving consistency and standardization in event handling and response.
- Partner with DLP Engineering, Security Operations, and Governance, Risk & Compliance (GRC) teams to optimize workflows and enhance automation.
- Monitor operational KPIs and identify trends to improve response time, incident handling, and overall DLP program maturity.
- Ensure regulatory compliance with internal policies and external standards (e.g., FFIEC, GDPR, CCPA, NIST).
- Serve as the primary escalation point for high-priority DLP incidents, ensuring that response actions are well-documented and effectively managed.
- Develop and deliver executive-level presentations and reports, translating operational data into actionable insights for senior leadership.
- Continuously assess and improve DLP controls, ensuring they align with evolving business and security requirements.
Required Qualifications
- 10+ years of experience in cybersecurity operations, data protection, or risk management, with a focus on DLP event management and response.
- Experience leading and managing teams in a security operations or DLP environment.
- Proven ability to optimize event triage and incident response workflows, improving detection and remediation capabilities.
- Experience managing global, 24/7 security operations within a Follow-the-Sun model.
- Strong knowledge of DLP technologies, security monitoring, and event correlation across cloud, endpoint, and network environments.
- Hands-on experience with DLP tools (e.g., Symantec, Microsoft Purview, Forcepoint) and SIEM/SOAR platforms.
- Experience developing executive-level reports and presentations to communicate DLP performance, risks, and improvements.
- Knowledge of regulatory and compliance requirements (FFIEC, GDPR, CCPA, NIST).
- Strong analytical and problem-solving skills with a proactive approach to process optimization.
- Ability to manage multiple projects and priorities, ensuring DLP operations run efficiently and effectively.
Preferred Qualifications
- Experience in financial services or other highly regulated industries.
- Industry certifications such as CISSP, CISM, or CISA.
- Familiarity with machine learning, automation, and AI applications in DLP event management.
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
- Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
- Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
- Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
- People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
- Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
- Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
- Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
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