Bank Of America Data Loss Prevention Operations Response Manager - West 

United States, Colorado, Denver 

102288519

Job Description:

Job Description:

The DLP Operations Response Manager is responsible for optimizing and managing Data Loss Prevention (DLP) operations, ensuring that security events are effectively triaged, investigated, and responded to in alignment with enterprise security objectives and regulatory requirements. This leader will oversee a team of DLP response analysts, drive process efficiency and automation, and ensure that DLP controls are operating effectively across cloud, endpoint, and network environments.

This position requires a proactive, hands-on leader who can balance high-level operational oversight with direct engagement in event management, process optimization, and tool enhancements.

Hours: 10am-7pm

Key Responsibilities

• Oversee DLP operational effectiveness, ensuring that events are triaged, analyzed, and responded to in a timely and consistent manner.
• Manage and mentor a team of DLP response analysts, providing guidance on event investigation, remediation, and continuous process improvement.
• Drive efficiency and automation in DLP response workflows to improve alert fidelity, reduce false positives, and enhance detection accuracy.
• Act as a key liaison between regional DLP operations leads, driving consistency and standardization in event handling and response.
• Partner with DLP Engineering, Security Operations, and Governance, Risk & Compliance (GRC) teams to optimize workflows and enhance automation.
• Monitor operational KPIs and identify trends to improve response time, incident handling, and overall DLP program maturity.
• Ensure regulatory compliance with internal policies and external standards (e.g., FFIEC, GDPR, CCPA, NIST).
• Serve as the primary escalation point for high-priority DLP incidents, ensuring that response actions are well-documented and effectively managed.
• Develop and deliver executive-level presentations and reports, translating operational data into actionable insights for senior leadership.
• Continuously assess and improve DLP controls, ensuring they align with evolving business and security requirements.

Required Qualifications

• 10+ years of experience in cybersecurity operations, data protection, or risk management, with a focus on DLP event management and response .
• Experience leading and managing teams in a security operations or DLP environment.
• Proven ability to optimize event triage and incident response workflows, improving detection and remediation capabilities.
• Experience managing global, 24/7 security operations within a Follow-the-Sun model.
• Strong knowledge of DLP technologies, security monitoring, and event correlation across cloud, endpoint, and network environments.
• Hands-on experience with DLP tools (e.g., Symantec, Microsoft Purview, Forcepoint) and SIEM/SOAR platforms.
• Experience developing executive-level reports and presentations to communicate DLP performance, risks, and improvements.
• Knowledge of regulatory and compliance requirements (FFIEC, GDPR, CCPA, NIST).
• Strong analytical and problem-solving skills with a proactive approach to process optimization.
• Ability to manage multiple projects and priorities, ensuring DLP operations run efficiently and effectively.

Preferred Qualifications

• Experience in financial services or other highly regulated industries.
• Industry certifications such as CISSP, CISM, or CISA.
• Familiarity with machine learning, automation, and AI applications in DLP event management.

This job will be open and accepting applications for a minimum of seven days from the date it was posted.

1st shift (United States of America)