Boston Scientific VP Commercial Services 

United States, Minnesota, Arden Hills 

803088892

About the role:

As the VP of Commercial Services, you will lead a diverse and high-performing team, partnering across the organization to shape the future of global commercial service operations. This role will champion enterprise-wide commercial strategies to reduce SG&A, enrich commercial growth opportunities, and improve customer experience. Your responsibilities will encompass driving key enterprise capabilities, including digital commerce, customer contracting, digital sales solutions, commercial operations, commercial support, global operations process leadership, sales training and development, and sales administration.

This position requires approximately three days per week onsite at our Arden Hills, MN, or Marlborough, MA offices.

Program Management:

• Develop and oversee all commercial services for the enterprise, including but not limited to sales administration, customer contracting, customer support, technical support, service innovation, commercial service delivery, digital sales capabilities, global process leadership, sales training, and sales compensation and administration.
• Build a vision of how these commercial services and systems integrate with one another for greater business leverage and impact.
• Lead and support the implementation and change management of strategies that accelerate sales operations, digital sales enablement, and large digital commercial capabilities (e.g., Salesforce.com (SFDC), Revenue Management, eCommerce) programs to achieve strategic enterprise imperatives.
• Serve as the representative of all sales organizations in key enterprise programs, such as investment optimization programs, supply chain partnerships, digital tool adoption, customer care, and global business services.
• Responsible, through direct and indirect reports, for the implementation and maintenance of sales administration activities: rebates, contracting, commissions, reporting, program management, customer data management, and others.
• Oversee commercial service delivery, including Meetings & Events, Vehicles, Credentialing, Travel & Entertainment processing, HCP payment reporting, and other shared commercial operations.
• Utilize technical/professional knowledge and skills to establish, interpret, and execute company policies in a major segment of the company.

Talent Management and Engagement:

• Lead and support the commercial services team in developing and executing strategies.
• Hire, retain, develop, and inspire team members to achieve their full potential while expanding the team's capabilities in new areas.
• Develop and communicate a clear vision and culture that foster high performance, innovation, a winning spirit, diversity, and belonging.
• Lead by example in upholding and demonstrating BSC’s core values.

Influence Management:

• Act as a liaison to ensure coordination with Corporate and Divisional functions such as Sales, Sales Operations, Marketing, Commercial IT, R&D, Customer Care, and Finance.
• Evolve an enterprise-wide commercial model to define greater alignment and operating mechanisms across all commercial functions, strengthening the divisional and regional customer experience.
• Build strategic partnerships with internal and external executive-level management, outside regulatory agencies, customers, vendors, and suppliers to further organizational objectives.
• Create knowledge networks across BSC to leverage commercial investments for the division and oversee commercial model scalability and execution.
• Represent the GBS workforce in Minnesota as the site leader.

Minimum Qualifications:

• Minimum of a bachelor's degree in a relevant field.
• 15+ years of commercial experience within sales, sales operations, marketing, or commercial strategy.
• Experience managing comprehensive, corporate-wide impactful, and large-scale strategic programs in a complex matrix organization.
• Demonstrated ability to drive change across levels, markets, and regions.
• Expertise in adopting and integrating disruptive technologies and innovative solutions, ensuring the organization remains competitive and ahead of industry trends.
• Proven ability to lead high-impact continuous improvement initiatives in fast-paced, high-growth environments.
• Skilled in enhancing performance and driving revenue growth through collaboration with cross-functional teams.
• Experienced in managing projects and prioritizing tasks effectively to meet organizational goals.
• Adept at communicating with and influencing stakeholders at all organizational levels to drive alignment and achieve strategic objectives.
• Experience in a senior leadership role, coaching cross-functional or cross-divisional teams.

Preferred Qualifications & Competencies:

• Advanced degree (MBA).
• VP-level experience or 5+ years of director-level or above experience with cross-regional or cross-divisional scope.
• Prior experience at Boston Scientific.
• Strong commercial acumen to drive performance and revenue growth.
• Highly motivated and proactive individual with exceptional functional, analytical, and leadership competencies.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.