EY Office Services Clerk Administrative Assistant 

Canada, British Columbia, Victoria 

803045879

The hybrid role of Office Services Clerk and Administrative Assistant provides both administrative and facilities support to internal and external clients, while working in tandem with your ESS colleagues. You are a driven administrative professional who is solution-oriented, while striving to understand and anticipate customer’s needs to exceed expectations. This role requires in-person presence four to five days per week.

Office Services

• Greeting visitors: Receive and welcome visitors to the office in a professional, courteous manner
• Answer queries, direct calls and monitor shared mailbox
• Facility maintenance: Coordinating office maintenance, including small appliance, office and furniture repairs.
• Equipment management: Understand and operate office equipment.
• Maintain security badges: track all visitor and temporary building and/or office security badges
• Meeting preparation: Room setup, including catering, dismantle/clean up
• Mail/courier: sorting, distributing documents and packages, as well as preparing documents and packages for delivery
• Supply provisioning and inventory control: Ordering, maintaining and distributing office supplies
• Occupational Health and Safety: Member of the OH&S committee and Crisis Response Team
• Maintain common spaces: tidy kitchen, including wiping down counters, emptying dishwasher, etc.

Administrative Assistant

• Engagement support: In-depth knowledge to support the client engagement management process
• Financial management support: Pivotal role with the engagement teams to provide reports and manage the billing process
• Document preparation and management: Use EY branding standards to create and format documents/presentations
• Travel arrangements: Provide travel options, book air and ground travel using our online system, as well as associated logistics
• Meeting and events: Coordinate meeting room bookings, including technology, set-up/tear down and catering where required

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Ability to effectively meet customer needs, taking responsibility for customer satisfaction
• Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
• Ability to work in a fast-paced, team environment and under pressure of deadlines
• Excellent written and verbal communication skills, including active listening
• Effective time management and organizational skills
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Embraces change and is adaptable, motivated and driven to continuously improve by learning new skills

Ideally, you’ll also have

• Reception experience
• Professional services firm experience

What we look for

• Post secondary eduation and/or equivalent relevant experience
• Exceptional customer service experience
• Proficiency in Microsoft office (Outlook, Word, Excel, and PowerPoint) with proven ability to learn customize software/tools

What we offer

The salary range for this job in British Columbia is $52,000 to $78,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.