Red hat Deal Desk Manager 

Japan, Tokyo 

802654033

Primary Job Responsibilities

• Serve as the primary advisor to Japan Sales Team on all deal related matters, advising the team on Guidelines , policies & alternative contract options, and/or value propositioning to help drive deal closures

• Establish trusted working relationships and collaborate with Red Hat stakeholder teams impacted by non-standard or complex deals, specifically Sales and Commercial Legal, Finance, Sales Operations, Product Management, Product Marketing, Consulting, and Global Support Services teams

• Schedule and lead internal deal-related stakeholder meetings to support the deal development lifecycle (e.g. progress reviews, deal design and solution session, stakeholder approval discussions, troubleshooting, and escalation resolutions)

• Leverage Deal Management frameworks and enforce the corporate policies and systems usage and approval frameworks and associated policies to ensure best deal outcomes

• Promote competency to negotiate and close deals that align with established guidelines

• Draft and review business terms language in non-standard terms for compliance with corporate policies and approval framework

• Collaborate with other team members, internal teams, and stakeholders to ensure deal practices are documented, optimized, communicated, adhered to, in support of global operational and sales objectives

• Recognize and act upon education opportunities, augmenting the documentation and delivering enablement targeted at sales

• Coordinate deal or agreement reviews and approvals by stakeholders using defined processes and systems; document final contract summaries and price justifications for senior management

• Enforce the corporate approval framework and associated policies

• Be a point of contact for support to enable sales and facilitate efficient deal throughput - Manage and troubleshoot the escalation process

• Perform DocuSign oversight for required signature

Key Requirements

• Experience working in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers; experience with deal desk work and commercial deal negotiation is a plus

• Excellent written and verbal communication skills; solid organizational and interpersonal skills

• Ability to communicate across all levels of management

• Ability to speak Japanese at a business level

• Proven skills in negotiation, analysis, logic, problem-solving, crisis management, and leadership

• Familiarity with sales operations, order processing, fulfillment, revenue recognition, legal contracts, purchase orders, and license agreements

• Comfortable handling multiple urgent tasks, projects, and relationships under pressure

• Ability to work quickly and thoroughly under changing conditions and timelines

• Excellent presentation skills - Detailed-oriented and motivated; outstanding diplomatic skills

• Willingness and availability to travel, following Red Hat’s COVID-19 guidelines

• Bachelor's degree is a plus

• Experience in working with Salesforce.com, and Oracle are a plus