JPMorgan Product Manager Customer Management VP 

United Kingdom, England, London 

80119643

Role overview

Core Responsibilities:

• Defining product requirements for a small business customer profile and lifecycle management
• Model, build and implement services related to customer profile and related parties
• Build and implement customer lifecycle states and associated processes
• Ensure that all upstream and downstream services are integrated with our services
• Model, build and implement a single customer (retail or small business) view across markets and line of businesses
• Ensure that all the customer journeys impacted by our services are operationally ready with the appropriate process workflows agreed with stakeholders
• Design and implement a permission and entitlements framework considering entity relationships and lifecycle states

Essential skills/experience:

• Several years of experience in product development /solutions architecti.e. going through a full product lifecycle from identifying a market need to post launch execution preferably in a multi-market and multi-product landscape
• Familiarity with different types of small business profiles, such as sole traders and limited companies, and their interaction models with banking services
• Experience working with large complex data sets and data modelling
• Working knowledge of UK and Europe regulatory requirements related to customer data management in banking sector, including data privacy laws, KYC regulations and AML policies in UK market
• Understanding of the lifecycle of small business banking customer particularly in the areas of customer relationship management, customer identity management ,regulatory compliance, and fraud management
• Excellent problem solving abilities to address challenges related to data integration, regulatory compliance, and customer data management
• Collaboration skill to work effectively with cross functional teams.