Defining product requirements for a small business customer profile and lifecycle management
Model, build and implement services related to customer profile and related parties
Build and implement customer lifecycle states and associated processes
Ensure that all upstream and downstream services are integrated with our services
Model, build and implement a single customer (retail or small business) view across markets and line of businesses
Ensure that all the customer journeys impacted by our services are operationally ready with the appropriate process workflows agreed with stakeholders
Design and implement a permission and entitlements framework considering entity relationships and lifecycle states
Essential skills/experience:
Several years of experience in product development /solutions architecti.e. going through a full product lifecycle from identifying a market need to post launch execution preferably in a multi-market and multi-product landscape
Familiarity with different types of small business profiles, such as sole traders and limited companies, and their interaction models with banking services
Experience working with large complex data sets and data modelling
Working knowledge of UK and Europe regulatory requirements related to customer data management in banking sector, including data privacy laws, KYC regulations and AML policies in UK market
Understanding of the lifecycle of small business banking customer particularly in the areas of customer relationship management, customer identity management ,regulatory compliance, and fraud management
Excellent problem solving abilities to address challenges related to data integration, regulatory compliance, and customer data management
Collaboration skill to work effectively with cross functional teams.