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Honeywell Lead Technical Support Specialist German United States 801144406
25.09.2024
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You willalso meet many colleges all around Europe in your daily work and can build up alarge network of highly professional people.
Responsibilities:
- Be our software expert in Connected products & Software – for commercialbuildings.
- Typically productsto support:
- BACnet controllers for heating, cooling and air condition applications
- Room controls for temperature, lightning and comfort applications
- BMS supervisor software and web technology solutions
- Integration of Commercial Building Bus-based system
- Handle quite complextechnical issues from our system integrator partner network
- Diagnose root cause problems and provide solutions back to our partners
- Interface with all internal departments to facilitate and ensure customerissues are properly addressed
- Manage customer calls and raised tickets in our Salesforce tool
Basic Qualifications:
- You love to help customers and diginto software related details.
- You have 1+ years of experiencehandling automation products – electromechanical, automation technical orsimilar.
- Customer Service experience
- English written data sheets andelectrical circuit diagrams you understand very well.
- You are a “teacher” in the way youcommunicate to other people
- Fluent in English and German
Preferred Qualifications:
- Experience with HVAC building control applicationor automation systems such as PLCs, HMIs
- An understanding of practical issues in implementing hardware and softwareapplications, typical failure modes, and best practices.
- Fluency with different operating systems especially Microsoft Windows.
- Experience with industrial hardware, industry standard protocols (BACnet, Modbus,RS485, RS232)
- An understanding of basic networking concepts, and practical issues in networkconfiguration
- Previous experience with relational databases (ie. SQL)
- Experience with Control systems (ie. Niagara Framework, SCADA systems)
- Excellent attention to detail.
Our offer:
- Competitive Salary regularly increased based on your performance;
- Market-leading Sales performance incentive rewarding your individual achievements;
- Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers; - Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
- Medical Insurance Plan paid by the company;
- Christmas and Easter bonuses;
- Recognition & referral bonus programs;
- Comprehensive induction, ongoing training and development to set you up for success;
- In-house and external learning platforms (Udemy) to continue to expand your skills;
- Work experience opportunities to help you grow your career with us;
- Global employee networks to help you connect and grow;
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
- 3 + 2 hybrid work arrangement to support your work-life balance;
- Flexible working hours;
- Fresh fruit days in the office.
- Equal opportunity statement
- JOB ID: req464677
- Category: Customer Experience
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Nonexempt
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