Cisco Senior Software Hardware Installed Base IB Advisor 

Mexico, Mexico City, Mexico City 

800695980

Senior Software and HardwareInstall Base Advisor

Lifecycle

What You'll Do

will play a pivotal role in leadingof IB consulting and advisory servicescomplex accounts,high standardsYou will be able to help teamnew process improvements,s/escalations. You will be thedvisor for internal and external stakeholders)regard toHardware and Softwareinstalled in our

You will typically

• The Asset Manageris responsible fordriving desired business outcomes to theStakeholdersby achieving,monitoringand reporting Key Performance Indicators (KPIs) through effective installed base (IB) and contract management during the lifecycle of the engagement for both Hardware and Software/Licensing.
• You will be responsible for maintaining Customer’s software inventory metrics (Creation of IB Baseline, Licenses purchases and consumptions,LifecycleManagement, Compliance, etc.) on a regular basis.
• You'llwork closely with Account Teams, Partners,Customersand other internal teamsto gather information about the Customer, createan initialview of theirHardwareIB, analyze the dataqualityand assess existing processes governing the lifecycle of the Customer assets. The results of that work will allow you to execute necessary IB cleanup and set the foundation of engagement for the duration of the Customer engagement.
• Compile consumption metricsutilizingtelemetry data,purchasedhistory information, and map hardware and software data foraccuratereporting.
• On an ongoing basis,you will analyze the Customer Asset Management process (or Installed Base Lifecycle Process), provide recommendations for design & optimization, be accountable for process execution and act as the single point of contact to theCustomer, Partner, and Cisco account team for managing, tracking, and reporting on any asset / contract management issues. You willbe responsible fortranslating data intoactionalinsight with distinct prescriptive guidance on how tooptimizethe business. You will be primarily responsible for handling the analytics behind the Customers inventory and forming a strategy tooptimizecustomer experience and Cisco relevance.
• You will work closely with Customer Success Teams to drive adoption and success motions.
• You will be accountable for providing periodic reviews of the business toleadership andoffering prescriptive recommendations to implement or invest in certain behaviors to produce a desired outcome.
• You willparticipateinand/or lead projects that will help improve the operations and/or transform our organization to deliver a better service to our internal and external stakeholders.
• You can work autonomously following Ciscoprocess &policies.
• You will alsobe responsibleforleadingother team members to ensure successful delivery of services for other accounts andaligningto the organization’s strategic initiatives.