Cisco Software Hardware Install Base Advisor 

United States, North Carolina, Cary 

455069252

• Driving desired business outcomes to the Partners by achieving, monitoring and reporting Key Performance Indicators through effective installed base (IB) and contract management.
• Maintaining Customer’s software inventory metrics (Creation of IB Baseline, Licenses purchases and consumptions, Lifecycle Management, Compliance, etc.) on a regular basis.
• Compile consumption metrics using telemetry data, purchased history information, and map hardware and software data for accurate reporting.
• Analyze the Customer Asset Management process (or Installed Base Lifecycle Process), provide recommendations for design & optimization, be accountable for process execution and act as the single point of contact to the Customer, Partner, and Cisco account team for managing, tracking, and reporting on any asset / contract management issues.
• Translating data into actions insight with distinct prescriptive guidance on how to optimize the business.
• Handling the analytics behind the Customers inventory and forming a strategy to optimize customer experience and Cisco relevance.
• You will be accountable for providing periodic reviews of the business to leadership and offering prescriptive recommendations to implement or invest in certain behaviors to produce a desired outcome.
• You will participate in and/or lead projects that will help improve the operations and/or transform our organization to deliver a better service to our internal and external partners.
• Leading other team members to ensure successful delivery of services for other accounts and aligning to the organization’s strategic initiatives.

• Bachelor’s degree
• 4+ years of work experience, direct experience in the related area is beneficial
• Ability to innovate new analytical models to provide business insight
• Can work across multiple analytical platforms and tools (Python, SQL, R, PowerBI, Thoughspot, etc)
• Software/Licensing experience
• Business knowledge of data and database systems
• Advanced knowledge of Excel is required
• Database Program language/analyzing large dataset experience preferred
• Dashboard experience preferred
• Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though helpful

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).