The Client tax Analysts primary responsibility is to maximize the client experience and comply with Tax regulations globally by means of monitoring of nostro queues and timely processing of tax refund monies.
Job responsibilities
- Monitoring of Tax Payables / Receivable accounts
- Monitoring of Nostro queues
- Processing of Tax Refund monies
- Communicate with supervisor on problematic transactions or exceptions.
- Updating the core processing applications with transaction statuses
- Updating and presenting key metric information to management
- Responding to enquiries from client-facing staff and other internal teams.
- Ensuring 100% accuracy in processing daily deliverables
- Continually suggest improvements to enhance the process and reduce manual intervention.
- Work to strict and tight deadlines. Assist with the development of new processes or controls and ensure they are clearly documented and communicated.
- Ensure issues are raised / escalated and driven through to resolution. Ensure risks & dependencies are highlighted, with mitigation options presented.
- Comply with set guidelines, procedures, rules and regulations; work as a team to achieve SLA’s for the process and individual targets.
- Assist with training documents and training staff on new and revised processes. Implement a control function platform, maintain procedure documents, and help drive control-centric environment.
- Strong client focus and relationship-building skills across lines of business.
- Audit ready mindset.
Required qualifications, capabilities, and skills
Candidate should have/demonstrate the following qualifications/skills and attributes:
- Bachelor’s or Master’s degree with accounting and taxation background with 3-6 years of experience.
- Chartered Accountant or equivalent degree
- Ability to drive results through a "hands-on" approach.
- Enthusiastic and articulate with excellent communication and written skills with clear, concise & logical documentation ability.
- Must be able to maintain and operate in an environment of high standards of risk and control.
- Ability to work in a dynamic environment with conflicting priorities.
- Attention to detail and ability to work independently as well as collaborate, partner and work in a team environment.
- Excellent relationship building and stakeholder management skills.
- Strong data management, time management and problem-solving skills.
- Meticulous with strong analytical skills and a high aptitude for numbers and MS office (Excel, PowerPoint) proficiency.
Preferred qualifications, capabilities, and skills
- Relevant Tax market knowledge or industry experience
- IOC, ATT or other industry related benchmark qualification
- Knowledge of financial/capital markets and banking preferred