JPMorgan Product Tooling Senior Associate 

United States, Ohio 

799423601

As a Senior Associate in Consumer & Community Banking Product Operations, you will be a self-starter, focused on delivering data-based solutions and insights to problems faced by the CCB Product, Experience, Data and Technology teams. As a representative of the CCB Product Operations team, you will have the ability to manage multiple stakeholders across the CCB-wide community. You will contribute in a dynamic environment as both an individual contributor and as part of broader, collaborative efforts.

Job responsibilities

• Draft, publish and maintain system and process documentation as a source of reference for CCB PXT
• Manage the access entitlement process for CCB agility tools – run, maintain, develop Alteryx workflows
• Develop dashboards using analytic tools (Alteryx, Tableau) to support agility metrics
• Identify and communicate with new to bank/new to CCB users who are eligible for training and access of CCB agility tools
• Assess and provide guidance on analytic solutions and collaborate on new or improved data needs with data owners
• Proactively identify areas for improvement using analytic insights
• Process exception requests from product line leads
• Remain focused on delivering the PXT leadership vision even when encountering headwinds
• Build and maintain relationships across the Enterprise in order to effectively guide and influence change
• Be a hygiene champion by identifying opportunities to help teams better adhere to our data quality standards
• Participate in community engagement and represent CCB Agility in key forums

Required qualifications, capabilities, and skills

• 3 years product, change management or process improvement experience
• Data Analytic Problem-Solving and Troubleshooting using data mining/extraction (excel, Alteryx) and data visualizations (tableau)
• Experience building, documenting and executing repeatable processes
• Exceptional written and verbal communication skills, including experience with executive level communication.
• Ability to build strong internal and external client relationships.
• Proficiency with Microsoft Office products.
• Candidates must be self-motivated and confident in ambiguous circumstances.
• College degree or equivalent experience

Preferred qualifications, capabilities, and skills

• Atlassian Jira, Jira Align and Enterprise Insights experience a plus
• Experience working on projects through all phases of a software development lifecycle is a plus

Candidates must be able tophysicallywork in one of our below offices 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.

• Columbus, OH
• Plano, TX
• New York, New York