Citi Group Senior Client Engagement Manager Vice President 

Australia, Western Australia 

799185787

At Citi, we are on a mission to transform the Trade processes to a more Digital, Straight Through and Scalable model keeping in mind the client requirements, ops user efficiency and future product expansion.

Key Job Responsibilities

Project Leadership and Strategy Implementation:

• Define, plan, and manage complex, integrated project workstreams across key strategic opportunities.
  Lead project planning, scheduling, and coordination to ensure timely delivery and high-quality outcomes.
• Develop and implement risk management plans to mitigate project risks and demand plans to ensure smooth project execution.
• Have a detailed understanding of the project budget and its drivers, while ensuring adherence to it.
• Be actively involved in contract negotiations along with legal teams to ensure adherence to internal policies, procedures as well as relevant laws and regulations.
• Oversee the contract execution process, ensuring all contractual obligations are met and aligned with project objectives.
  

Executive Communication and Reporting:

• Prepare and deliver executive-level briefings and materials to senior members of the team ensuring clarity and alignment with business objectives.
• Serve as the primary point of contact for executive stakeholders and internal teams (Sales, Product, Operations, Technology), maintaining continuous communication and transparency throughout project lifecycles.
• Facilitate executive-level meetings and presentations, articulating project status, challenges, strategic recommendations, and the progress of contract deliverables.

Stakeholder Engagement and Team Collaboration:

• Foster strong relationships with stakeholders at all levels of the organization to ensure alignment and support for project initiatives.
• Collaborate with cross-functional teams to gather and analyze business requirements, ensuring they are clearly defined and integrated into project plans.
• Lead regular governance forums where different aspects of the project delivery, SLAs, risk and control items and other points of escalations will be discussed.
• Provide leadership, direction, and coaching to relevant members of the project team, enhancing their capabilities, and ensuring high performance.

Continuous Improvement and Innovation:

• Continuously evaluate project processes and outcomes, identifying areas for improvement and innovation.
• Stay abreast of industry trends and technological advancements to incorporate best practices into project management, including refining business requirements gathering processes.
  

Accountability and Success Metrics:

• Take full responsibility for the engagement’s success, tracking performance metrics and adjusting strategies as necessary to meet business objectives.
• Ensure that all project deliverables meet the quality standards and strategic goals set by the organization, including the timely and accurate delivery of milestones and contract execution.
  

Skills and Experiences Required

• Bachelor’s degree with 10+ years of experience as a technology-focused Program Manager or in a similar leadership role in a financial services industry
• good understanding of the various trade products and/or processes in the transaction banking space
• demonstrated leadership in technical product or program management, with the ability to guide strategic initiatives.
• prior experience managing large-scale, cross-functional projects, including building sustainable processes, and coordinating complex schedules.
• prior experience developing high quality customer-facing presentations
• Experience with project management disciplines, including scope, schedule, budget, quality, risk, and critical path management.
• Advanced project management certifications, such as PMP, Agile, or equivalent.
• 5+ years of experience in a role which requires regular client interactions

Time Type:

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