Bank Of America Vice President Senior Relationship Manager Client Services 

Australia, New South Wales, Sydney 

313299909

Responsibilities:

• Client Account Management supporting a portfolio of clients as primary coverage and face-off
• Client focused and engage in building and fostering good relationship with existing clients
• Drive the ongoing review of clients and our operational offering:

(1) Responsible for the analysis and resolution of complex operations problems and initiatives requiring exception handling and/or coordination of multiple operational and/or product specialists to resolve;

(2) Responding to exceptions raised by clients and liaising with multiple operational functions globally to resolve issues;

(3) Communicate and educate clients in relation to regulatory and industry changes;

(5) Participate in client visits;

(6) Provide clients with in-person demonstrations of client interface systems;

(7) Provide new product/market support to clients

• Participate and manage projects to delivery, continuous Improvement of the Operating Environment with regards to STP, risk and control:

(1) Partners Closely with Technology, Operations & Front Office to drive change;

(3) Continuous improvement of the operations environment and client support model, with an STP focus.

(4) Explore potential synergies across Client Operations;

• Minimum 7 years industry experience within a client service team, ideally with knowledge of Futures & Options and OTC Clearing.
• Demonstrates leadership excellence, delivering superior tangible / quantifiable results:
• Confident and client focused. Client facing experience or ability to conduct discussions with clients in a confident manner.
• Excellent communications skills and ability to present to an audience.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Knowledge of Operational Risk, Client Money Protection and Funding would be advantageous.
Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Other Qualifications: • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world