Bank Of America Vice President Merchant Services Application 

Australia, New South Wales, Sydney 

421615705

What You Will Do

• Deliver application support for in-house and cloud deployed applications.
• Analyze reported issues to engage relevant investigation teams.
• Access impact of production issues via analysis of logs.
• Drive discussions with partner teams to identify resolutions to production issues.
• Clearly document and draft clear, concise, communication on production incidents to share with stakeholders.
• Identify platform vulnerabilities and opportunities for improvement.
• Maintain metrics to help drive improvement in all areas of Production Services.

Your Background

• Comfortable leading discussions.
• Excellent communication and documentation skills
• Experience supporting application in larger production environments.
• Strong Project and time Management skills.
• Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes

• Knowledge database concepts and MS Office.
• Understanding of how data flows through computer networks.

Technical Skills

• Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
• Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
• Credit Card industry and eCommerce experience.
• Experience with analytics platforms like Splunk, Datadog, CloudWatch, or NewRelic.
• Experience with monitoring platforms like SiteScope and Dynatrace.
• Strong knowledge of Cloud technology preferably AWS (EC2, ECS, ALB, NLB, RDS, SQS, CloudWatch)
• Exposure to Point-of-Sale Technologies like PAX, Clover, Square.