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Bank Of America Vice President Merchant Services Application 
Australia, New South Wales, Sydney 
834518481

01.04.2025


What You Will Do

  • Deliver application support for in-house and cloud deployed applications.
  • Analyze reported issues to engage relevant investigation teams.
  • Access impact of production issues via analysis of logs.
  • Drive discussions with partner teams to identify resolutions to production issues.
  • Clearly document and draft clear, concise, communication on production incidents to share with stakeholders.
  • Identify platform vulnerabilities and opportunities for improvement.
  • Maintain metrics to help drive improvement in all areas of Production Services.

Your Background

  • Comfortable leading discussions.
  • Excellent communication and documentation skills
  • Experience supporting application in larger production environments.
  • Strong Project and time Management skills.
  • Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
  • Knowledge database concepts and MS Office.
  • Understanding of how data flows through computer networks.


Technical Skills

  • Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
  • Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
  • Credit Card industry and eCommerce experience.
  • Experience with analytics platforms like Splunk, Datadog, CloudWatch, or NewRelic.
  • Experience with monitoring platforms like SiteScope and Dynatrace.
  • Strong knowledge of Cloud technology preferably AWS (EC2, ECS, ALB, NLB, RDS, SQS, CloudWatch)
  • Exposure to Point-of-Sale Technologies like PAX, Clover, Square.