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What you will do:
Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
Develop, document, and maintain policies, procedures, and associated training plans for system administration and appropriate use
Deploy infrastructure with Ansible Automation Platform both on-premise and within AWS EC2
Troubleshoot and manage architecture within Workplace Technology and our larger organization.
Assist in innovation through the use of Red Hat’s technologies that are new or still in the development pipeline
Assist with the management of our mail routing architecture, mail endpoint services, and various spam prevention/email security tools and services.
Assist with the management of our RPA solution and provide RPA support for varying business units throughout Red Hat
Resolve bugs, performance problems, and other issues with production applications and services.
What will you bring:
2+ years of experience working as a support, sustaining, or development engineer or other directly related experience
Linux system administration experience, including system installation, configuration, and maintenance
Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation
Familiarity with Robotic Process Automation, and supporting toolsets, such as UIPath
Exceptional customer service orientation and ability to present ideas and solutions in user-friendly language
Excellent interpersonal, verbal, and written communication skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Fundamental Linux troubleshooting skills
Working technical knowledge of coding languages like Ansible, Python, and shell scripting
Basic knowledge of Linux (RPM-based), postfix, spam controls, network protocols, and Linux file structure
Experience with Git
Bachelor's degree in computer science, management information systems, information technology or a related field, or equivalent combination of work experience
The following is considered a plus:
Red Hat certifications such as Red Hat Certified Systems Administrator (RHCSA), Red Hat Ansible Automation
Familiarity with technologies like Kubernetes, Linux Containers, Red Hat OpenShift Container Platform, Red Hat Ansible Automation Platform or Ansible Tower, and Amazon Web Services (AWS).
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