Red hat Customer Success Architect - Red Hat Demo 

Czechia, Southeast, Brno 

18719297

What you will do

• Support enterprise customers implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Perform monitoring, alerting, technical reviews and share knowledge to proactively identify and prevent issues

• Gain understanding of our technical infrastructures, cloud infrasture and offerings and serve as a platform advocate within Red Hat

• Collaborate with the Platform architects, product management, SREs, and cloud hosting teams

• Create documentation on platform issues and technical details on how to resolve them

• Manage and grow user relationships by delivering attentive, relationship-based support

• Work closely with product enablement and marketing teams to support any high profile events organised and supported by Red Hat

What you will bring

• 2+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization

• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)

• Competent comprehension of enterprise architecture and strategic business drivers

• Direct experience with a variety of monitoring tools like Grafana

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

• Experience working in DevOps environments

• Ability to travel for marketing events within the region

• Familiarity with source code management tools like Git or SVN

The following are considered a plus:

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts