Amazon APAC Support Engineer Lead Global Safety & 

Japan 

798872953

Key job responsibilities
- Secondary line, on-call (and as required on-site) resolution of customer technical inquiries and escalations; the topics of these inquiries and escalations may include but are not limited to: Hardware and System Failures, Degraded Hardware and System Performance, and Safety Critical Issues.- Lead and coordinate content for field training and certification exercises.
- Facilitate spare hardware and tool inventory management.- Proactively monitor system performance and react to field issues using pre-defined troubleshooting methods to address concerns associated with hardware and floor health and escalate to Leadership when necessary.
- Present site performance and hardware status at regular cadences using established performance dashboards.

- BS in Mechanical Engineering, Computer Engineering or related field.
- Fluency with verbal and written communication skills in both English and Japanese.
- Experience leading disciplined technical problem-solving; able to use Service Documentation and system schematics along with system logs to suggest efficient diagnostic actions to isolate root causes of faults in complex interconnected systems.
- Ability to manage multiple high-priority tasks simultaneously and work independently with limited supervision.
- Successfully led projects/process improvements within service functions

- Masters degree in Engineering and/or MBA
- 1- 2 years of experience designing and/or supporting robotics systems
- Confidence/Assertiveness: strong influencing skills across different functions.
- Experience with root cause analysis methodologies
- Unix/Linux proficiency
- AWS Certifications