Uber Digital Experience Sr Program Manager 

United States, West Virginia 

798796932

About the Role

This role will spearhead the efficacy of Eater-facing Digital Support Solutions in APAC. You will play a critical role in developing and launching robust products by providing actionable insights about how the product may benefit Eaters and the business in APAC, what product requirements will be necessary to build to realize that value, help prioritize what needs to be built quicker and what can wait, and bring data and market research to bolster your perspective. You will also be operating in a highly cross-functional environment and responsible for strengthening Customer Obsession (CO) Product / CommOps feedback loops across peers and leadership teams, planning and rolling out products proactively, rectifying roadblocks for rollouts, coordinating operational readiness tasks across a wide set of stakeholders and scaling the product knowledge in APAC.

Your Impact in Role

1. Take Ownership: Manage the Eater program for the APAC mega-region end-to-end, aligning closely with Uber’s strategic objectives including coordinating with cross-functional teams and removing bottlenecks
2. Define and champion the operating structure and processes to implement on product strategy
3. Understand and develop your POV on the pros, cons, and costs of adopting emerging technologies while balancing current business priorities and influencing buy-in from XFN leadership
4. Ensure stakeholders are aligned on key objectives for the program/product
5. Partner with Product teams to identify the tech/ tooling strategy
6. Be the Go-To Expert: Act as the primary contact for the leadership team, ready to provide insights on market dynamics, product performance, strategic decisions, program strategy, and execution across markets, as well as key program metrics, OKRs, and KPIs.
7. Drive Collaboration: Champion strong cross-functional teamwork to enable swift and effective adoption of new global products, ensuring the customer's voice is always central to product design.
8. Collaborate with XFN team members (Product, Legal, Eats CX, Global Product Planning and Ops) to prepare products for launch
9. Surface and advocate for key insights from the business to advise product improvement
10. Conduct ongoing analysis/ evaluation of tech performance to provide recommendations for optimization that will ultimately drive customer satisfaction (CSAT) and automation rate.
11. Communicate status, progress to facilitate leadership inputs and decisions
12. Provide market insights to build robust products

The Experience You"ll Bring

- - - - Basic Qualifications ----

1. Versatile expertise in business strategy, technology, program/ project management, and cross-functional leadership.
2. A track record of leading and executing high-visibility projects within large organizations
3. Experience developing and deploying new technology products
4. Passionate about enhancing customer experience, backed by a solid technical foundation, exceptional product judgment, and an innovative mindset
5. Excellent communication skills, capable of articulating complex ideas clearly and persuasively. With the ability to engage internal stakeholders and external customers
6. Holds a Bachelor’s degree in Computer Science, Engineering, or a related field
7. Brings a minimum of 8 years experience in technology, consulting, operations, or similar agile, project-based environments, showing significant impact
8. Skilled in data-driven decision-making, with strong analytical and problem-solving abilities.

- - - - Preferred Qualifications ----

1. You have an MBA or proven business strategy, product management and analytical skills, particularly in data-driven decision-making
2. Your experience includes Customer Support, Automation, and/or Design Thinking
3. You're familiar with software development principles and flowcharts
4. You have a basic understanding of Generative AI tools
5. Ability to leverage data to inform and support critical decisions, including the use of SQL and data visualization tools
6. Entrepreneurial spirit - the drive to continue building and improving all processes

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .