Rapid7 Associate Customer Advisor II 

United States, Texas, Austin 

798750631

In this role, you will:

• Work closely with Customer Advisors and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture

• Assist in Incident Response handling and customer communication

• Review and generate high-quality accurate and contextual customer deliverables

• Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans

• Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations

• Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed

• Assist in technology deployment and client onboarding processes

• Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap

• Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

The skills you’ll bring include:

• Associates Degree in information Technology, or two or more years of related experience

• 2-3 years of experience in Information Security or related discipline

• Significant client relationship management experience

• Strong understanding of common enterprise technologies

• Proven ability to convey extremely technical concepts to audiences with varying technical prowess

• Industry-related certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.

• Interest in technology deployment and configuration experience

• Strong interest in security frameworks and concepts

• Exceptional organization and time management abilities