Microsoft Customer Advisor 

United States, Washington 

945603115

Required Qualifications

• High School Diplomaor equivalent AND 1+ year(s) experience in sales, customer service, or retail related roles

• equivalent experience

Preferred Qualifications

• High School DiplomaAND 3+ years relevant sales or customer service experience

• OR equivalent experience

Customer Advisor ATR-C - The typical base pay range for this role across the U.S. is USD $21.30 - $34.28 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $26.88 - $36.97 per hour.Learn more about base pay ranges and pay equity:

Obsession

• Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, navigating the migration process to cloud solutions, ensuring a seamless transition).
• Demonstrates excellence in interaction with customers regardless of reason for visit. Seeks positive outcomes when helping customers by leveraging resources and advanced technical acumen to identify issues, provide solutions, and solve complex customer issues (e.g., troubleshooting software or hardware problems, upgrading devices to latest release, ensuring a seamless transition when purchasing a new device.)
• Engages a broad range of customers to understand howtechnologysolutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives cross-sell and solution sales goals in the MEC/ECS.Conducts
• customer tours of the MEC/ECS and/or Microsoft Visitor’s Center in a professional, passionate manner, to encourage and drive brand awareness. Assists in facilitating public and private events held on location, in coordination with Microsoft partners.
• Works across all Microsoft products and services (e.g., cloud, consumer, Gaming, Very Small Businesses) to consult with customers to understand technical issues, unique customer needs, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers.

• Completes all required training and obtains relevant product and role certifications aligned to the role and industry. Proactively asks for help and is open to feedback and coaching from managers and teammates. Seeks essential knowledge (e.g.,additionalproducts, MEC/ECS areas) of sales techniques and Microsoft products.
• Shares customer insights, stories, learnings and provides customer and available-solutions feedback in team standups and online communication channels.

• Builds and maintains moderate knowledge of products and services by learning through others along with selfeducation and role play while articulating Microsoft's value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services.
• Uses fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions. Positions products favorably in light of Microsoft's brand and current key differentiators within the market in relation to competitors to further drive sales. Shares features and benefits through live demonstrations and storytelling of Microsoft devices and services.
• Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Executes strategies from senior management.
• Identifies different needs of customers (e.g., business, education, cloud) leveraging moderate knowledge and connects them with the appropriate team member or solution to achieve their goals.

• A resource and a mentor for peers. Takes every opportunity to coach, train-up and engage with peers.
• Diversity and Inclusion champion. Actively seeks to ecnourage and recognize team members whose voices are not heard. Encourages peers to be involved in our diverse culture and seeks to drive a diverse and inclusive environment.
• A Microsoft leader. Assists store leadership by passionately ensuring that the store team is always illustrating the Microsoft culture, providing a world-class experience to guests and peers alike.
• Identifies opportunities to train, sell, and support customers by leveraging the team's skills. Inputs new leads by documenting interactions with customers. Engages customers, identifies their needs, and uses that information to create leads across all customer segments (e.g., consumer, smalltomedium-sized

Inventory Management

• .
• Ensures proper inventory and goods integrity, follows Microsoft’s security policies and procedures.A resource for peers on inventory processes and procedures.

• Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies.

Other

• Embody our commitment to diversity and inclusion, driving our mission to empower every person and organization on the planet to achieve more
• Physical requirements include lifting items up to 60lb, standing,bendingand walking for extended periods of time, use of heavy equipment such as a pallet jack, freight elevator
• Adhering to company and local safety regulations in place for the MEC/ECS, to ensure safety of self and others
• May berequiredto support online customers throughdigitial/virtualmeans
• May perform other duties as assigned
• Embody our and