Td Bank Bodily Injury Claims Advisor II 

Canada, Alberta, Edmonton 

798604145

Calgary, Alberta, CanadaTD Insurance

Department Overview

The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is the number-one provider of critical illness insurance and direct life and health products in Canada. Through its TD Insurance Meloche Monnex and TD Insurance Home and Auto brands, TD Insurance is also the largest direct-response insurance group in the country.

Job Details

As a Bodily Injury Claims Advisor you'll be responsible for handling complex bodily injury compensation (tort) claims. This includes a full, unbiased investigation of liability and an assessment of the value of the claim (quantum). You'll also interact with Plaintiff and Defence Counsel on a regular basis; some travel may berequired.

Make an Impact:

• Promptly and thoroughly investigate claims regarding liability, injuries and other accident-related damages by pursuing the investigation to a logical conclusion
• Establish and maintain substantial case volumes by adhering to standard processes and best practices which include identification, notification, claims settlement authority and reporting to Major Claims
• Document claims with a high degree of accuracy in a clear and concise manner
• Manage indemnity and expense to ensure reasonable cost management principles and practices

Experience Growth:

• Build trusted business relationships with the plaintiff counsel to resolve claims files in a fair, professional and timely manner
• Proactive collaboration with Defence Counsel ensuring best practices are delivered throughout the claims process
• Support other TD Insurance Business Lines during critical events and peak volumes. Partner Claims Teams include:

• First Response Center
• Catastrophe Claims
• Automobile & Residential Claims

Cultivate our Culture of Care:

• Remain in consistent contact (in person where practical) with all unrepresented claimants to maintain a relationship of trust and resolve minor to moderate claims in a timely manner
• Communicate professionally and respectfully with third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts to establish and maintain their cooperation and/or collaboration
• Participate fully as a member of the team and contribute to a positive work environment

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• A minimum of one year of Bodily Injury adjusting experience, or minimum two years of Accident Benefits experience, or minimum two years of litigation experience
• Knowledge or experience with the current Rules of Civil Procedure
• Ability to prioritize and deliver on standard claims tasks in a timely manner and with high attention to detail
• Superior interpersonal and communication skills and strong aptitude for client service
• An analytical skillset with proven negotiation capabilities
• Can effectively function in a fast-paced, multifaceted and changing environment
• Ability to work in a team-based environment while performing tasks independently and with minimal supervision
• Ability to work irregular hours in order to schedule activities around availability of key contacts or events
• Flexibility; can adapt to occasional or frequent overnight travel as well as daily travel to other locations. Some travel required outside of business hours
• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Ce poste n’exige pas la maîtrise d’une langue autre que le français./ This position does not require proficiency in a language other than French..