Key Job Responsibilities and Duties:
Contact customers regarding overdue accounts to settle balances immediately in full;
Monitor overdue debtors, identify and action significant collection risk issues and minimize overall DSO;
Communicate proactively and clearly with internal and external customers on significant issues to indicate progress and to resolve issues;
Ensure that allocation issues are handled satisfactorily by working closely with the Accounts Receivable Team;
Actively note and document customer payment issues and communications;
Be proactive in increasing the number of accounts that pay by Direct Debit, where available;
Qualifications & Skills:
Previous experience of collections or Credit Control is a big plus;
You MUST be fluent in Ukrainian and Russian.
Excellent communication & interpersonal skills (in all levels of business);
Strong negotiating skills – Able to negotiate assertively when required;
Strong organizational and time management skills;
Analytical – ability to identify risks;
Ability to work independently as well as in a team – Strong team player;
Proficient in Excel;
Knowledge of SAP is a plus.
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
This section should provide:
- Let’s go places together:
- Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.
- This role does not come with relocation assistance.
- The interview process contains a role play session in person to demonstrate customer success and communication skills needed for the corporate travel industry
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
