Dell Technical Account Management Consultant 

United States, Utah, Draper 

798370625

As a, you will beresponsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer SOW. You will also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. You will collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.
You will:

• Serve as a dedicated supportservices resourcefor the United States Government. The Technical Account Manager (TAM) will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies.

• Be the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communicationsat various levels during warranty services engagements.

• Help to identify and leverage Dell and partner resources in order to satisfy the technical needs and objectives of the customers implementation, as well as work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization, and integration of the solution.

• Provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements.

• Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions.

Essential Requirements

• Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience

• Must be U.S. citizen and must have a TS/SCI with CI polygraph clearance.

• Possesses technical knowledge of Dell Technologies Enterprise, Client, Services, and Software Solutions

• Strong project management skills with an in-depth understanding of system architecture and design

• Proficiency in hardware, software and/or operating systems environments: Unix, Linux, Microsoft Windows, VMware

Desirable Requirements

• Experience or knowledge of TCP/IP networking.

• Familiarity with the following: Dell OpenManage Client Instrumentation, Dell Enterprise Management Tools, GPGPU Technology, Hadoop, Vertica, Greenplum, Citrix, Enterprise Virtualization, Cloud Technologies, HPC