Snowflake MANAGER TECHNICAL ACCOUNT MANAGEMENT 

United States, California 

241384368

As the Manager of TAMs, you will be responsible for defining your team’s execution strategy within your region while collaborating closely with sales, pre-sales, professional services, and partner teams. You will act as a technical sponsor and advocate for strategic customers in your region. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.

• Hire and lead a diverse team of Technical Account Managers to drive customer, company, and team objectives

• Implement personalized development plans for each team member, identifying skills to be developed, training needs, and long-term career aspirations

• Foster a customer-centric mindset to deeply understand customer use cases and workloads on Snowflake’s platform to ensure that they will scale in a healthy manner

• Distribute accounts and workload efficiently to ensure optimal customer coverage, while aligning TAM expertise with the specific needs of each customer

• Collaborate with Pre-Sales and Professional Services teams to accelerate customer growth and success and align with sales-led strategies

• Convey your customers' challenges and opportunities to Product and Engineering leadership, advocating for solutions that drive customer success

• Support the team in mitigating customer risks and assist with escalations as needed

• Contribute to the enhancement of internal processes and the development of our post-sales programs
  

• 6+ years of industry experience in a pre-sales or engineering capacity with 2+ years of direct front-line management experience (hiring, training, and retaining top talent)

• 3+ years of experience in a pre-sales or post-sales customer-facing role

• Industry expertise within Data Warehousing, Data Engineering, Data Science, Business Intelligence, Data Analytics and/or Cloud Computing

• Hands-on Snowflake experience is strongly preferred

• Knowledgeable about the business challenges our customers face and familiarity with key data use cases across various industries

• Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos

• University degree in computer science, engineering, mathematics, or related fields, or equivalent experience preferred

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $152,000 - $232,300.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.