Amazon Cloud Support Engineer - Analytics 

Taiwan, Taipei, Taipei 

797993136

除了處理不同深度、廣度的技術問題外，雲端工程師可以制定或指導訓練課程、撰寫技術文章、在操作影片中擔任講者、出席 AWS 活動、參與招募流程、撰寫工具/腳本或更上一層進行流程改善及策略發想。在 AWS，你的貢獻可以為全球同事和客戶帶來重要的影響。我們注重工作生產力與靈活性，致力打造包容、多元、平等的工作環境。雲端工程師團隊遵循 follow-the-sun 模式，沒有 on-call 或駐點客戶的需求，你的上班時間會在週間內安排（週一至週五、週二至週六、週日至週四），於白天或稍晚時段工作，夜間時段則會交接給其他國家的團隊。
身為 AWS 雲端工程師，你將能深化和拓展你的技術專長。如果我沒有足夠相關經驗怎麼辦？沒問題，AWS 將全力支持你的職涯發展。你將透過完善的訓練課程、在職培訓以及和全球頂尖工程師合作，學習最新的雲端技術、領導能力和商業技能。在AWS，我們尊重不同的觀點，努力營造讓每個人都能充分發揮潛能、為客戶提供最佳方案的文化。加入之後會有經驗豐富的亞馬遜人提供指導，除了雲端工程師的職責外，你亦有機會成為組織中的Subject Matter Experts (SME)。隨著你在 AWS 的成長，我們提供多樣的職涯選擇，也包含海外 AWS 工作機會。[Position Requirements]
Analytics 雲端工程師著眼於分析技術。您將與使用以下 AWS 服務的客戶合作：Kinesis, OpenSearch, MSK, QuickSight, Redshift等。所有的雲端工程師都需具備基本的網路概念，例如網路層（OSI 模型）、IP 連接、TCP、UDP、DNS、HTTP，以及如何解決常見的網路連線問題。 AWS 的培訓課程將包括這些主題，所以你將在訓練時期學到更多。Support Engineering Role and ResponsibilitiesAs a Cloud Support Engineer at AWS, the world’s most comprehensive and broadly adopted cloud platform, you will use your engineering expertise and skills to provide high quality technical solutions that help customers achieve their business goals. You dive deep into complex questions to find the root cause and ensure the customer’s specific requirements are fulfilled. Customers consult you about their plans and problems through various contact channels including telephone, email, and web/live chat. You listen carefully to fully understand each customer’s concerns and requirements. You guide customers by sharing facts that are backed by your troubleshooting findings and log data.Your work-life balance is important. We focus on productivity and flexibility at work. We operate on a follow-the-sun model - we work in the daytime or early evening, and handover to other Support Engineering sites during the night. Some weeks are staggered, which means your working days may be either Sunday-Thursday, Monday-Friday, or Tuesday-Saturday.Position Requirements
This role focuses on analytics technologies, and you will work with customers using AWS Services including Kinesis, OpenSearch, MSK, QuickSight, Redshift, and more.All Cloud Engineers need to understand networking concepts such as network layers (the OSI model), IP connectivity, TCP, UDP, DNS, HTTP, and how to troubleshoot common connection issues. AWS new hire training includes these topics, so you will study these more during onboarding. Cloud Engineers at AWS Taipei need excellent communication skills in Mandarin.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Data warehouse fundamentals and troubleshooting (i.e. Redshift, BigQuery, Snowflake) or Search service fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key products like OpenSearch, Elasticsearch, and Solr or Experience using streaming services like Kafka or Kinesis.
- Basic System Administration and troubleshooting with Linux and fundamental networking skills
- Good communication skills in Mandarin, and intermediate English proficiency