Akamai Cloud Support Engineer - Shift Timing pm 

India 

797633799

Partner with the best

As Cloud Support Engineer for Akatec Global at Akamai Technologies, you will be responsible for leading the mission-critical, technical service and support for the global online customers. You will be responsible for improving processes, optimizing operations, and continuously improving the metrics which reflect an industry-leading support experience.

As a Cloud Support Engineer, you will be responsible for:

• Working as a trusted support partner to resolve customer questions and issues.
• Providing technical/team leadership and direction to AkaTec organization
• Owning the problem resolution and collaborating with internal teams
• Leading investigations across Akamai's Distributed Network for optimized performance and delivery for customers
• Analyzing existing technical issues across Akamai's Distributed Networks and proposing solutions to prevent issues recurring.

Do what you love

To be successful in this role you will:

• Have 2-4 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields
• Have experience providing technical solutions & support to B2B customers
• Be well versed in how the internet works, it's underlying protocols with understanding of DNS, HTTP/S, TCP.
• Have basic knowledge of Linux and/or Unix
• Be able to prioritize workload and communicate technical issues to stakeholders of varying technical ability

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.