Red hat Senior Technical Support Engineer 

India, Maharashtra, Pune 

79743149

What will you do

• Provide technical support to Red Hat enterprise customers

• Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically

• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

• Exceed customer expectations by providing outstanding customer service

• Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

• Contribute to the global Red Hat knowledge management system while working on customer issues

• Experience working with scale-out, distributed file systems like Ceph, Gluster

What will you bring

• 6+ years of Linux experience in the enterprise sector, with excellent administration skills

• Thorough knowledge of the Linux kernel, networking, and memory management

• Excellent troubleshooting skills, and a passion for problem solving and investigation

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus