Fortinet Technical Support Engineer - 

India, Maharashtra, Pune 

639506813

As Technical Support Engineer, you will:

• To provide direct technical support via the phone, chat and web-based systems to our customers and partners though-out the EMEA Region.
• Analysis and technical investigation of reported problems with the FortiSOAR product
• Provide technical solutions including development and enhancements of scripts, connectors, REST API, to address customer issues
• Problem investigation through analysis of logs, debug tools
• Reproduction of complex customer environments on lab equipment
• Follow-up with R&D departments to resolve product issues
• Manage technical cases, escalate, and control the right expectation until the closure of the cases
• Creation of technical documentation and bulletins to improve internal and external knowledge base
• Take initiatives and ownership of the problem to drive for results.
• Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for Technical Support activities

We Are Looking For:

• Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, DNS and other common protocols.
• Hands-on Experience with Linux Based Operating system. Certifications like RHCSA, RHCE and CCNA are advantageous.
• Experience in developing and improving tools to support operations and maintenance projects.
• Development of projects related to network and security automation.
• Hands-on experience in scripting language: Python
• Knowledge of at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack).
• Hands-on experience using MQ, Redis, RDBMS, and NoSQL databases
• Experience developing, using and integrating REST API
• Experience in cybersecurity product development or integration (e.g. playbooks, connectors)
• Strong troubleshooting and problem-solving skills
• Effective communication skills
• Exposure to Fortinet Products is an advantage.

Educational and Experience Requirements:

• 5-8 Years of experience
• Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience .
• Advanced knowledge of English (written and spoken), other languages are an advantage

Working Conditions:

• This position requires working from the office full-time; remote work is not available