SAP Sales Management Senior Executive - Global Head Services 

United States, New York, New York 

797352122

Services Sales:

• Develop a strategic growth plan for global Services Sales, including an operational roadmap; execute through the regional structure.
• Steer performance and financial results of Services Sales, along with the Customer Success regions.
• Own the global Services Sales booking number.
• Innovate on commercial and, with CS&D and Partner organizations, delivery models.
• Drive the full Services Sales portfolio within the regional Services Sales organizations and in accordance with Board Area Customer Success and global Chief Business Office strategy.
• Represent single point of contact for SAP on Services Sales.
• Drive consistency, simplicity, speed, customer value realization and evelated customer experience.
• Work with CS&D to drive a successful end-to-end services engagement.
• Serve as Executive sponsor on key, global, strategic customers, and engagements.

Premium Engagement:

• Develop a strategic growth plan for global Premium Engagement, including an operational roadmap; execute through the regional structure.
• Develop the Premium Engagement global market; innovate via new technologies an digital modalities.
• Serve as Executive sponsor on key, global and strategic Premium Engagement customers and engagements.

Portfolio Design & Governance (PD&G):

• Manage the strategic component of the services cloud portfolio transformation through executing and accelerating the cloud service portfolio life-cycle.
• Support 3-in-a-Box involvement for portfolio roadmaps to safeguard the strategy and priorities of Winning Plans.
• Drive portfolio adoption at scale; define offerings which contribute to cloud revenue.
• Create and commercialize the roadmap, develop digital selling channels.
• Accelerate SAP's Service Portfolio shift to the cloud.

Key Competencies:

• Customer Focus: strong focus on the Customer and customer success outcomes.
• Business performance: ability deliver against financial and non-financial business goals.
• Leadership: Track record of managing across a global organization as well as a complex matrixed structure. Fosters belonging, accountability, transparency, and trust.
• Transformation: Understands key facets of business transformation, business process transformation and organizational change.
• Followership: Motivates across a cross-Board area matrix. Strong internal and external brand.
• Evangelism: Creates a vision, motivates against possibilities: employees, customers, markets.

REQUIRED EXPERIENCE

• Extensive experience running a professional services / cloud services sales organization with a large P&L. Stakeholder management and influencing skills, including c-suite.
• Cloud product knowledge across Solutions/Tools and applicable across Buying Center's.
• Keen interest in adopting new technologies and tools; including market trends.
• Demonstrated large global project and program management skills.
• Experience leading within a matrixed, global organization, across functional areas and diverse cultures.
• Exceptional interpersonal, communication, collaboration, and presentation skills on Senior Management level / C-Level.

KPI's (not inclusive)

• Service Cloud bookings growth
• Service Cloud revenue growth
• Premium Engagement Revenue
• Customer Satisfaction
• Cloud Contribution/Margin
• Churn ACV
• Customer NPS

Fluency in English, any other language an asset. Fluency in the language of local markets desirable.

Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred.

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