Cisco Network Support Engineer Data Center ACI 

Portugal 

79646734

• Provides second/third level technical support for Data Center technologies
• Sophisticated Troubleshooting consisting of one or more of the following areas: Data Center Services Support - Data Center Switching Support - Data Center Computing Support
• Applies analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
• Acts as a technical specialist and provides support on a world-wide basis.
• Interacts across TAC (Technical Assistance Center) teams and development teams at peer level

In this team of technical specialists, you will continuously learn about the ground breaking products from Cisco and partners in the Data Center world.

• Sound knowledge and experience within at least one of the areas: Data Center Services Support, Data Center Switching Support
• Cisco certification is a plus, but not required. Other vendor's qualifications and experience are welcome.
• Experience in Python or other programming languages is helpful.
• Experience in Linux would be a plus.
• Prior customer support experience is beneficial but not mandatory.
• Proficiency in English

• Organized, self-motivated, flexible, fast learner.
• Strong analytical and troubleshooting skills.
• Experience in crisis leadership skills and ability to handle critical customer issues/problems.
• Able to determine problems and deliver solutions with a high level of customer happiness.
• Ability to determine root cause and resolution for previously unknown problems.

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)