Forter Operations Analyst 

Canada, Ontario, Toronto 

794372321

In other words, Customer Operations is the operating engine for the Customer Organization (Analytic Operations, Implementation, Customer Success, and Customer Support). I like to divide our focus areas into 3 categories:

• Strategy & Analytics: Aligned with CCO's top goals, we provide an operating cadence to report, forecast, and measure our ability to exceed our key metrics. We also use data analytics to provide the business with insights and recommended actions to improve our performance.
• Process & Tooling: We evaluate current inefficiencies in our teams' workflows and consult on solutions that will allow us to work smarter (not harder).
• Program Management: We spearhead key initiatives that require action from our customers. We ensure extreme collaboration between our Customer teams and internal teams.

• Collaborate with cross-functional teams to optimize workflows, tools, and systems to ensure the efficiency and scalability of post-sales operations.
• Gather and analyze data to create reports and generate actionable insights that allow us to improve operational performance.
• Support key GTM programs that allow us to work more cohesively with our Sales/PreSales, Marketing, and Product organizations.
• Serve as a subject-matter expert in tools leveraged across the Customer organization
• Evolve into an expert in specific post-Sales areas, contributing to the creation and implementation of long-term customer strategies.

• 1-3 years equivalent experience in a relevant field (e.g., Customer Success, Account Management, Professional Services, SaaS/Revenue Operations)
• Bachelor's Degree: A degree in business, finance, information systems, statistics, or a
  related field is preferred
• Technology Proficiency: Strong aptitude to pick up GTM systems (i.e. Salesforce,
  Clari, BI (Qlik), Pendo, Hubspot, Highspot). Experience in these systems is a plus!
• Consultative Mindset: Natural problem solver using data driven insights and analytic techniques.
• Analytical Skill Set: Ability to efficiently create models and data analysis through the
  use of Excel, Google Sheets, BI tools.
• Communication Skills: Excellent verbal and written communication skills. The ability to
  present complex data in a clear and understandable manner.
• Team Player: Collaborative and able to work effectively with cross-functional teams.
• Detail-Oriented: Strong attention to detail to ensure data accuracy and reporting quality.

• Industry-Relevant Experience : Background in enterprise SaaS sales, program management, and SaaS startups. Strong preference for professional working experience at enterprise SaaS businesses focusing on payments, fraud, or eCommerce.

• Competitive salary
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage Stock options
• Generous PTO policy
• Half day Fridays

Salary Range: $annually + equity + benefits