Microsoft Cybersecurity Incident Operations Program Manager 

United States 

794064874

Required/Minimum Qualifications

• 3+ years experience in software development lifecycle, large-scale computing, modeling, cybersecurity, and/or anomaly detection
  • OR Bachelor's Degree in Statistics, Mathematics, Computer Science or related field
• 3+ years of professional experience in areas such as project management, operations, process enhancement, cybersecurity, or related sectors.

Additional or Preferred Qualifications

• 4+ years experience in software development lifecycle, large-scale computing, modeling, cyber-security, and/or anomaly detection
  • OR Master's Degree in Statistics, Mathematics, Computer Science or related field
• Proven track record of guiding stakeholders and achieving agreement among individuals at all levels of experience.
• Flexibility to accommodate non-standard working hours as the job demands.
• Committed experience with Incident Management or the Incident Response sector, with a focus on enhancing the efficacy and efficiency of incident management operations.
• Resilience under stress, coupled with a readiness to occasionally operate beyond standard business hours to assist with incidents.
• Outstanding interpersonal and communication abilities, conducive to productive collaboration within diverse team structures.
• Proactive approach in initiating actions and advocating for improvements to establish more streamlined and effective incident management processes.

• Scope customer engagements as part of presales activities, including assessing client needs, defining desired outcomes, and estimating resources and timelines to ensure a successful delivery.
• Oversee the escalation channels, ensuring timely responses, directing issues to the appropriate delivery teams, monitoring progress to resolution, and raising matters to leadership, when necessary, especially in cases of urgent and sensitive nature.
• Collaborate closely with the delivery team to manage and resolve customer escalations promptly and effectively, ensuring customer satisfaction and maintaining delivery timelines.
• Oversee staffing and capacity planning for engagements and special event support, ensuring the appropriate allocation of resources to meet demand and client needs effectively.
• Fulfill on-call duties on a scheduled rotation, inclusive of weekends.
• Manage the implementation of incident management frameworks and procedures.
• Collaborate with internal teams, including Legal, Security Research, Product Groups, and others, to address and resolve emerging issues.
• Ensure operational processes maintain alignment with business objectives.
• Track the status of operational activities, ensuring schedules and priorities are met.
• Manage daily and weekly communication and status reporting proactively.
• Lead daily and weekly standup meetings and follow up on meeting minutes and action items.